1. Introduction
GKC Klinica ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, with whom it may be shared, and how it is protected when you use our services via our website (www.gkcklinica.com) and mobile application (collectively, the “Platform”).
By accessing or using our Platform, you agree to this Privacy Policy and the applicable data protection laws of India.
2. Information We Collect
a. Personal Information (Type and Purpose)
We collect the following personal data for the purpose of service delivery, communication, and legal compliance:
| Type of Personal Information | Purpose of Collection |
|---|---|
| Name, Email, Phone Number, Date of Birth, Gender | User identification and communication |
| Address and PIN Code | To locate nearest services, labs, or clinics |
| Aadhaar Number (optional) | Identity verification, if required by law |
| Billing and Payment Details | To process payments for memberships, checkups, or consultations |
| Profile Photo (optional) | Personalization of user profile |
| Uploaded Insurance/Medical Documents | For digital storage, sharing with healthcare/insurance providers |
b. Sensitive Personal Data
- Medical history, prescriptions, doctor notes
- Test results and consultation records
- Insurance policy details
Purpose: These are collected to provide healthcare consultations, diagnostics, and insurance-related features
c. Technical & Usage Data
- IP address, device type, OS, browser, device ID
- Location (with permission)
- App/website usage patterns
Purpose: Improve platform performance, detect fraud, and personalize experience.
d. Audio & Visual Data
- Audio/video from online consultations
- Uploaded photos/documents
Purpose: For telemedicine services and medical record storage
3. How We Use Your Information
We use your data for the following purposes:
- Provide health checkups, diagnostics, and consultations
- Process membership plans and payment history
- Enable document upload, sharing, and storage
- Maintain and protect electronic medical records
- Send alerts, updates, and appointment confirmations
- Improve and personalize user experience
- Send promotional messages (with consent)
- Comply with legal requirements
4. Sharing Your Information
We do not sell your personal data. Your information may be shared only under strict confidentiality with:
| Shared With | Purpose |
|---|---|
| Healthcare professionals | To facilitate consultations, checkups, and treatment |
| Insurance partners | To manage and verify uploaded policies (with user consent) |
| Third-party service providers | For secure payment processing, cloud storage, analytics, and support |
| Government/law enforcement agencies | Only if required by applicable laws, regulations, or legal processes |
| Business successors | In case of mergers, acquisitions, or restructuring, with adequate safeguards |
5. Data Security
We implement multiple layers of security to protect your data:
- Encryption of health and financial data (in transit and at rest)
- Role-based access controls for internal staff
- Secure cloud infrastructure with industry-standard compliance
- Audit logs and activity monitoring
However, while we use best-in-class technologies, no method of online transmission is 100% secure. Users are encouraged to protect their login credentials.
6. Retention of Information
We retain user data:
- For as long as your account is active, or
- For a minimum of 3 years from your last activity, to comply with healthcare regulations, tax, and legal requirements.
7. Your Rights and Choices
- Access, update, or delete your personal information
- Withdraw consent (may affect service availability)
- Opt-out of promotional communications
- Request data export (in applicable formats)
Contact: [email protected]
8. Cookies and Tracking Technologies
We use cookies and tracking tools to:
- Analyze user behavior
- Save preferences and session info
- Improve user experience
You may control cookie permissions via browser settings. Disabling cookies may affect Platform functionality
9. Children’s Privacy
Our services are intended only for users 18 years and older. If you suspect a minor has submitted information, contact us for immediate deletion.
10. Permissions on Mobile App
- Camera/Files – Upload documents/images
- Microphone – Enable teleconsultations
- Location – Show nearest labs/clinics
- Phone – Allow direct call to support
- Storage – Save reports and documents
Control permissions via your device settings.
11. Cancellation and Refund Policy
a. Health Services (Checkups, Consultations, Lab Tests)
| Scenario | Cancellation Window | Refund Policy |
|---|---|---|
| User cancels at least 24 hours before appointment | Minimum 24 hours prior | 100% refund to original payment method within 5–7 working days |
| User cancels within 12–24 hours of appointment | 12–24 hours prior | 50% refund to original payment method within 5–7 working days |
| User cancels less than 12 hours before service time | Less than 12 hours prior | No refund applicable |
| Service provider cancels or fails to deliver | Anytime | Full refund or rescheduling option offered to the user |
b. Membership Plans
| Scenario | Refund Window | Refund Policy |
|---|---|---|
| User cancels within 24 hours and no service used | Within 24 hours of payment | 100% refund to original payment method within 5–7 working days |
| User cancels after 24 hours or after using any service | After 24 hours or post usage | No refund will be provided under any circumstances |
c. Returns and Consequences of Non-Acceptance
As this is a digital healthcare platform, returns are not applicable. If a user denies the delivery or consultation of a service after booking and does not respond within 24 hours, the service will be marked "No Show" and no refund will be issued.
12. Changes to This Privacy Policy
We may update this policy periodically. Material changes will be posted on the Platform and may be communicated via email. Continued use after changes constitutes acceptance.
13. Contact Us
Email: [email protected]
Phone: +91 97668 33510 (Mon–Fri, 9:00 AM – 5:00 PM IST)
